At Sheura, your satisfaction is at the heart of everything we do. If for any reason you are not completely happy with your purchase, we offer a flexible 7-day return and exchange policy from the date of delivery. We want you to love your jewellery, and if you don’t, we’re here to help.
To be eligible for a return or exchange, the product must be in its original condition, unworn, unused, and with all tags, certificates, and packaging intact. Once your return request is approved, we will guide you through the return shipping process.
Please note that certain products are not eligible for return or exchange, including:
Returns are only accepted once they pass our internal quality check. If the item does not meet our return criteria, it may be sent back to the customer at their own cost.
