To request a return or exchange, please write to us at info@sheura.com within 7 days of receiving your order. In your email, include your order number, the item(s) you wish to return or exchange, and a brief reason for the request. Our customer care team will respond within 24–48 hours with the next steps.
Once your request is approved, we will guide you through the process of securely packing and shipping the item back to us. Please ensure the product is returned in its original condition, with all accessories, documentation, and packaging materials intact.
Returns or exchanges that do not meet our eligibility criteria may be declined and returned to the customer. We appreciate your cooperation in following our return guidelines to help us serve you better.
While Sheura operates as an exclusive online jewellery destination, we proudly deliver across India, bringing our finely crafted pieces straight to your doorstep, no matter where you are. Our head office is located in Lucknow, the cultural heart of Uttar Pradesh, where tradition meets modernity, just like our jewellery.
By focusing on an online-first model, we eliminate the overhead costs of physical showrooms, allowing us to offer exceptional quality at more accessible prices. Our centralised operations ensure streamlined service, efficient logistics, and personalised attention for every order.
Our jewellery captures the essence of both the past and the present—honouring heritage while embracing modernity. Whether you’re dressing up for a celebration, gifting a loved one, or adding something special to your everyday look, Sheura offers pieces that make every moment meaningful.
With a seamless online shopping experience, secure payments, customised gift card support, and attentive customer service, we are committed to making your journey with us as memorable as the jewellery you choose.
Experience worry-free shopping with Sheura! We offer free, insured shipping across India in secure, tamper-proof packaging. Enjoy easy 7-day returns, a 30-day no-fade replacement guarantee, and a 6-month warranty on manufacturing defects. For any issues, our friendly support team is here to help. Shop confidently with Sheura — where your satisfaction always shines.
Experience worry-free shopping with Sheura! We offer free, insured shipping across India in secure, tamper-proof packaging to protect your jewellery. Enjoy easy 7-day returns, a 30-day no-fade replacement guarantee, and a 6-month warranty on manufacturing defects. Our helpful support team ensures smooth service from order to delivery. Every purchase reflects trust, elegance, and care.
